Comparison
Syncro or OKTO PSA for a Quebec MSP
OKTO PSA is PSA software in French, hosted in Quebec on a database dedicated to each client, at CAD $300 a month for up to 10 users, CRM and HR included. Syncro combines an RMM and a PSA in one tool, priced per technician from $129 a month, currency not named (read on October 27, 2026).
What OKTO PSA brings, and what Syncro does not publish
Syncro combines the RMM and the PSA in one tool. OKTO PSA is the PSA, with the CRM and HR, built for Quebec. On the pages we read on October 27, 2026, Syncro publishes no interface language, no Canadian taxes (GST, QST, HST) and no hosting in Quebec: its documentation points to facilities in the United States.
OKTO PSA is PSA software in French, hosted in Quebec on a database dedicated to each client, with GST, QST and HST calculated, CRM and HR included, at CAD $300 a month for up to 10 users, before tax.
French and Quebec hosting
The interface is in French by default, and each client’s database is dedicated and hosted in Quebec. Useful for Law 25, which the Law 25 guide for an MSP explains.
Taxes worked out for Canada
GST and QST in Quebec, HST in Ontario and Atlantic Canada, GST only in the West. A sent invoice can no longer be edited: corrections go through a credit note.
A band price, in CAD
Up to 10 users, $300 a month, with the CRM and HR. The price follows the band, not a seat count. Details are on the pricing page.
Contracts, hour banks and portal
Prepaid hour banks drawn down from time logged on tickets, online payment through Stripe from the portal, quotes approved by the client.
Microsoft 365 joiners and leavers
A new hire or a departure starts from a ticket, or the client requests it in the portal. On departure the account is blocked, never deleted, then re-checked. The Microsoft 365 engine is offered to IT providers on request.
An AI assistant that stays in check
OKTHAV answers from the company’s own data only, and its options are off by default. For tickets, it suggests a reply or a closure: nothing goes out without human approval.
What does each vendor publish?
Facts about Syncro come from its website (syncromsp.com, which redirects to syncrosecure.com) and its documentation, read on October 27, 2026. When a detail was not there, the cell says “not published”.
| Criterion | OKTO PSA | Syncro |
|---|---|---|
| Pricing model | By user band: $300 up to 10, $550 for 11 to 20, $700 for 21 to 30, per month. | Per technician, with unlimited managed endpoints. Core: $129 per user per month (annual) or $159 (monthly). Team: $179 or $209. |
| Published price and currency | Published, in Canadian dollars, before tax. | Published for Core and Team, custom for Enterprise. Currency: a “$” sign only, not named on the pricing page. |
| RMM and PSA | PSA, CRM and HR. No RMM: alerts from your monitoring tool arrive by email in the ticket queue. | RMM and PSA in both plans: monitoring, patching, scripting, tickets, billing, portal. |
| Interface language | French by default. | Not published. The website and documentation we read are in English. |
| Hosting | In Quebec, with a dedicated database per client. | Per its documentation, facilities on the US East and West Coasts. For the optional Microsoft 365 backup ($1.90 per user per month), the region is selectable, Canada included. |
| Accounting | QuickBooks Online: clients, products and invoices go from OKTO PSA, and the payment comes back from QuickBooks. | QuickBooks (Online and Desktop) and Xero. The documentation describes a sync from Syncro to QuickBooks, not a two-way sync. |
| Canadian taxes | GST and QST in Quebec, HST in Ontario and Atlantic Canada, GST only in the West. | GST, QST and HST: not published on the pages we read. |
| Trial and AI | Demo on request. The OKTHAV assistant is optional and off by default. | 14-day free trial, no credit card. AI features included until early 2027, then billed in credits. |
OKTO PSA prices are in Canadian dollars, before tax, PSA, CRM and HR included. Syncro publishes its prices per technician without naming the currency.
Can you keep an RMM with OKTO PSA?
Yes, that is the normal setup. Alerts from your monitoring tool arrive by email in the ticket queue and attach to the device by its name. The technician sees the alert and the device record in one place.
What this comparison does not cover
We have not tried Syncro. We report what the vendor publishes, without judging product quality. Prices and features change, so read them at the source before deciding. For other vendors, see the HaloPSA comparison and the comparison with US PSAs.
Sources
- Syncro, pricing page (syncromsp.com/pricing redirects there), consulted October 27, 2026.
- Syncro documentation: QuickBooks integration, consulted October 27, 2026.
- Syncro, billing and invoicing for MSPs, consulted October 27, 2026.
- Syncro documentation: backups and uptime, consulted October 27, 2026.
Frequent questions
The questions we get asked
Your question is not here?
Write to us. A person in Trois-Rivières answers, within one business day.
Ask your questionOKTO PSA lists its price in Canadian dollars: $300 a month for up to 10 users, $550 for 11 to 20, $700 for 21 to 30, before tax, CRM and HR included. Syncro publishes $129 per user per month (Core, annual) without naming the currency (read on October 27, 2026).
Yes, OKTO PSA is in French by default. Syncro publishes no language list on the pages we read on October 27, 2026, and its website and documentation are in English.
In Quebec, in a dedicated database per client. For Syncro, its documentation points to facilities on the US East and West Coasts; only the optional Microsoft 365 backup lets you pick a region, Canada included.
No. OKTO PSA does not monitor endpoints. Alerts from your monitoring tool arrive by email in the ticket queue and attach to the device by its name.
OKTO PSA connects to QuickBooks Online: clients, products and invoices are pushed there, and the payment comes back into OKTO PSA. A sent invoice can no longer be edited: corrections go through a credit note.
Compare with your own numbers
Tell us how many technicians you have and which monitoring tool you use. We reply with an exact price for OKTO PSA.
OKTO Solutions, Trois-Rivières, Quebec
Syncro is a trademark of its owner. OKTO Solutions is not affiliated with Syncro. The information was read on the vendor’s website on October 27, 2026; check it at the source before deciding.