Comparisons
When the tool was never built for an MSP
Plenty of Quebec MSPs run today on a spreadsheet, a general-purpose CRM or a field service package. It works right up until you need an SLA in business hours, a prepaid block of time that draws itself down, and an invoice with QST calculated correctly.
| Criterion | OKTOPSA | Spreadsheets and general-purpose tools |
|---|---|---|
| Built for an MSPThe client → site → contact model, the SLAs, the prepaid contracts. | Yes. It is the only trade this product knows. | General-purpose or field service tools, to be adapted. (unverified information) |
| SLAs in business hours | Yes, with a business calendar per client and Quebec statutory holidays. | Varies by vendor. (unverified information) |
| Contracts and prepaid blocks | Yes, with automatic drawdown of the time entered. | Varies by vendor. (unverified information) |
| GST and QST | Calculated natively. | Varies by vendor. (unverified information) |
| Hosting in Quebec | Yes, dedicated instance. | Varies by vendor. (unverified information) |
| RMM integration | OKTO RMM, NinjaOne and Tactical RMM. | Varies by vendor. (unverified information) |
Cells marked "to be verified" are not documented yet. We would rather leave a cell empty than invent a number.
A note on the brands mentioned
The platforms our clients compare us to most often are Autotask, ConnectWise, Syncro and the service management suites from US vendors, along with general-purpose tools such as Zoho or Jobber. The brands named belong to their respective owners. The comparisons above stick to public, verifiable facts.
Coming from Excel? That is the most common case.
Setting up from your spreadsheets is a fixed fee, quoted in advance: we look at your data and give you a firm price.
OKTO Solutions, Trois-Rivières, Quebec