Comparisons
What changes when your PSA comes from here
The MSP service management platforms sold in Canada are built and hosted in the United States, in English, and go for 130 $ to 215 $ CAD per technician, per month, with a minimum of 5 seats. No Quebec PSA exists today.
This table sticks to what we can back up. Where we have not verified something, we write "to be verified" rather than invent a number in our own favour.
| Criterion | OKTOPSA | The US PSAs |
|---|---|---|
| Where your data livesThe actual hosting location of the database. | In Quebec, in an instance dedicated to your company. | In the United States. |
| Product languageThe interface your technicians use every day. | Native French. 121 screens in French and in English, at parity. | English. |
| How the price is builtWhat drives the invoice up when you hire. | By tier of users. One price for the company, not per seat. | Per technician, 130 $ to 215 $ CAD per month. Every hire costs. |
| Seat minimum | None. The tier covers the whole team. | 5 users. |
| Billing currency | Canadian dollars, no conversion. | Varies by vendor. (unverified information) |
| GST and QSTHow Quebec taxes are calculated on your client invoices. | Calculated natively, line by line, with tax numbers. | Varies by vendor. (unverified information) |
| DatabaseShared between clients, or dedicated. | One database per client. Never a shared database. | Varies by vendor. (unverified information) |
| Who does the migration | We do, from Trois-Rivières. Fixed fee quoted in advance. | Varies by vendor. (unverified information) |
| Support in French | Yes, by people from here. | Varies by vendor. (unverified information) |
| Law 25 and Law 96 complianceQuebec obligations on data and on language. | Built for it from the start: hosting in Quebec, French by default. | Varies by vendor. (unverified information) |
Cells marked "to be verified" are not documented yet. We would rather leave a cell empty than invent a number.
The price gap, in dollars
What it comes to in money
The US platforms bill 130 $ to 215 $ CAD per technician, per month. Ours is a price per tier, whatever the number of seats. The arithmetic does itself.
| Users | OKTO PSA | The US PSAs | Gap per year |
|---|---|---|---|
| 10 | 300 $ / month | 1,300 $ to 2,150 $ / month | 12,000 $ to 22,200 $ |
| 20 | 550 $ / month | 2,600 $ to 4,300 $ / month | 24,600 $ to 45,000 $ |
| 30 | 700 $ / month | 3,900 $ to 6,450 $ / month | 38,400 $ to 69,000 $ |
Method: the published market range multiplied by the number of users, against our tier price. Prices in Canadian dollars, before taxes. Setup fees are left out on both sides.
And that is only one of the three tools you are paying for
A properly equipped MSP normally pays for three subscriptions: a PSA for tickets, a CRM for sales, an HR package for hours and time off. OKTO PSA does all three, for the price of one.
A PSA
130 $ à 215 $
per technician, per month
A CRM
One more subscription
billed per user
An HR package
One more subscription
billed per employee
Time, not just money
Three platforms means three client lists to keep identical, three exports to reconcile at month end, three passwords per employee and three vendors to call when something breaks. Here, the ticket, the opportunity and the timesheet are talking about the same client, in the same database. There is nothing to synchronise, because nothing is separate.
The three gaps that matter
Why it changes something day to day
French is not a translation here
Your technicians do not trip over English business vocabulary, your clients receive quotes and invoices written in French, and your Law 96 obligations are met by the product itself.
The taxes and the currency are yours
GST and QST are calculated line by line. Your subscription invoice is in Canadian dollars: no exchange fees, no surprise when the dollar moves.
The person who answers you is here
Support is in French, in your time zone. The migration is not a CSV template emailed to you: it is a fixed fee, carried out by us.
The price gap, plainly
- The US platforms
- 130 $ to 215 $ CADper technician, per month
- OKTO PSA, flat rate
- $ CAD
No seat minimum here, against 5 elsewhere.
A note on the brands mentioned
The platforms our clients compare us to most often are Autotask, ConnectWise, Syncro and the service management suites from US vendors, along with general-purpose tools such as Zoho or Jobber. The brands named belong to their respective owners. The comparisons above stick to public, verifiable facts.
Compare on your own numbers, not on a table.
Give us your real figures: how many technicians, what you pay, what you actually use. If your current PSA does better, keep it, and we will be the ones to tell you so.
OKTO Solutions, Trois-Rivières, Quebec