Legal
Service status
The operating status of OKTO PSA instances, open incidents and the history of outages.
In effect as of September 4, 2026. Any significant change is communicated to clients before it takes effect.
Document outline
Status page
Where to check the status in real time.
A public status page, kept separate from the infrastructure it watches, is in preparation. It will show the operating status of instances, planned maintenance and open incidents. Until it goes live, incidents are communicated directly to affected clients by email, following the terms described below.
The address of that page will be sent to clients as soon as it is in service.
Communication during an incident
Who gets told, and how often.
During an incident affecting availability, affected clients receive a first notice as soon as the incident is confirmed, then updates at regular intervals until service is restored.
A written report follows every major incident: what happened, what was done, and what is being put in place so it does not happen again.
History
Keeping past incidents on record.
The history of incidents and maintenance is kept and stays available, so that clients can check for themselves that availability commitments were met.
The other documents
A question about the contractual framework before these documents are published? Write to us and we will tell you where things stand.