Comparisons
Best CRM for Quebec SMBs: how to choose in 2026
The best CRM for a Quebec SMB depends on what you sell. A self-employed worker does fine with a local tool at $10 or $20 a month. A sales team looks at HubSpot or Pipedrive. A service business that wants clients, tickets and invoices in one place looks at OKTO PSA, hosted in Quebec.
This guide puts four Quebec-made tools and four big names side by side, along with OKTO PSA. Every price was read on the vendor’s own site on October 2, 2026. Where the site says nothing, we write “not stated”.
What is the best CRM for a small business in Quebec?
There is no single answer. It changes with the size of the team and with what happens after the sale. Three cases cover most of the small businesses we meet.
You work alone, or nearly
You want a contact book, a calendar and a few invoices. Logicake has a free tier, L’AssisTemps a $10 monthly plan. Paying more would make no sense.
You run a sales team
Reps, a pipeline, email sequences, lots of integrations. HubSpot, Salesforce, Pipedrive and Zoho CRM are built for that. See our comparison with HubSpot and Salesforce.
You sell services
Contracts, projects, support tickets, billable hours. A CRM alone is not enough here: the sale has to reach the work and the invoice. That is where the Quebec CRM inside OKTO PSA fits.
Quebec-made CRMs and the big names, side by side
Nine tools, four questions: where it comes from, where the data is hosted, what language it comes in and what it costs according to its own site.
| Software | Origin | Hosting | Language | Published price |
|---|---|---|---|---|
| OKTO PSA | Trois-Rivières, Quebec. CRM housed with the service desk, projects, invoicing and HR. | In Quebec, in one dedicated database per client. Traffic through Cloudflare’s network; off-site backup copy in Canada. | French by default, English at parity. | $300 a month up to 10 users, $550 for 11 to 20, $700 for 21 to 30, in Canadian dollars before taxes. |
| Logicake | “Designed in Quebec”, for self-employed workers and small businesses. | Not stated on the site. | French and English. | Free tier at $0 (1 user). Espace Web $59 a month, Espace Business $89 a month, before taxes and paid annually. $14.95 a month per extra user. |
| L’AssisTemps | Granby, Quebec. Developed since 2011 by Concepsim, for self-employed workers and SMBs. | “Private server located in Quebec”. | French, site also offered in English. | $10 to $19 a month plus taxes depending on the plan, 12-month commitment, $3 per added module. |
| toncrm | Shawinigan, Quebec. Aimed at businesses that live on the phone and by appointment. | Not stated on the site. | French and English. | $65 to $497 a month depending on the plan, billed annually. Each plan includes a set number of users, voice assistant billed separately by the minute. |
| Octopus | Quebec. IT service management, not a sales CRM: worth a look if what you need is a service desk. | “Created, supported and hosted in Quebec”. | French and English. | $95 per active user, per month. Implementation and training are extra. |
| HubSpot | United States. Founded in 2006, headquartered in Boston. | On AWS: United States, Canada, European Union or Australia. The location is assigned at sign-up and a paying customer can change it. | Site offered in six languages, including French. | Sales Hub: free for up to 2 users, then CA$26 per seat per month (Starter) and CA$130 (Professional), paid monthly. |
| Salesforce | Company opened in 1999. | Choice of regions, including Canada according to Salesforce, which announces its Hyperforce platform in Canada. | Not checked. | Starter Suite US$25 per user per month, Pro Suite US$100, Sales Cloud from US$195 to US$550. |
| Pipedrive | Founded in Estonia in 2010, headquartered in New York. | Montreal data centre announced on May 13, 2026. | Site and prices offered in French. | CA$19 to CA$109 per seat per month, billed annually. |
| Zoho CRM | Founded in 1996 in New Jersey, campus in Chennai, India. | Not checked. | Site offered in Canadian French. | Free edition for up to 3 users. Paid tiers per user; Canadian-dollar amount not checked. |
Sources, read on October 2, 2026: logicake.com/, logicake.com/tarifications-2, lassistemps.com/, toncrm.io/, octopus-itsm.com/, octopus-itsm.com/tarifs, hubspot.com/our-story, hubspot.com/pricing/sales, knowledge.hubspot.com/account-security/hubspot-cloud-infrastructure-and-data-hosting-frequently-asked-questions, salesforce.com/ca/company/our-story/, salesforce.com/ca/sales/pricing/, salesforce.com/ca/blog/salesforce-will-debut-multiple-clouds-on-hyperforce-in-canada/, pipedrive.com/fr/about, pipedrive.com/fr/pricing, pipedrive.com/en/newsroom/pipedrive-launches-montreal-data-centre-to-support-canadian-data-residency-requirements, zoho.com/fr-ca/aboutus.html, zoho.com/fr-ca/crm/, zoho.com/fr-ca/crm/zohocrm-pricing.html, centrix.one/. Prices change: check them before you sign. “Not stated” means the site does not mention it; “not checked” means we did not read it that day. Neither is a judgment.
On the same date, the home page of CentrixOne, a Quebec CRM often named in rankings, announces the upcoming closure of CentrixOne, with no specific date.
Product names mentioned are trademarks of their respective owners.
How do you choose a CRM? Six criteria
Before comparing feature lists, answer these six questions in order. The first two already remove half the candidates.
- 01
What happens after the sale
If a sale triggers a contract, a project or support tickets, look for a CRM tied to that work. Otherwise you will retype every client into a second tool.
- 02
The price for the whole team
Multiply the per-seat price by your headcount, add the start-up fees and note the currency. Tier pricing, like the OKTO PSA price grid, does not move with each hire.
- 03
Where the data sleeps
In Quebec, elsewhere in Canada or in the United States: the answer changes your obligations. Our page on CRM and Law 25 explains what to check.
- 04
The working language
Check the language of the interface, the templates and the support, not only that of the website. Ask to see the screens your staff will use every day.
- 05
Taxes and invoicing
If your quotes leave from the CRM, GST and QST have to compute without workarounds. If not, check how the CRM sends its numbers to your accounting.
- 06
The way out
Ask how you get your data back if you leave, in what format and at what cost. A vendor at ease with the question answers in one sentence.
When another CRM is a better choice than OKTO PSA
OKTO PSA is not a CRM for everyone. Here are three cases where we would tell you ourselves to look elsewhere.
You only want a contact book
At $300 a month for the company, OKTO PSA is too big for one person who wants to note clients and send ten invoices. A Quebec tool at $10 or $20 a month will do that job well.
Automated marketing drives your business
Email sequences at scale, automation workflows, lead scoring: that is HubSpot’s trade. OKTO CRM has outreach campaigns and a consent register, not a marketing platform.
You rely on dozens of integrations
OKTO PSA connects to QuickBooks, Stripe and Microsoft 365 or Gmail email. It has no public API and no marketplace. HubSpot advertises more than 2,000 apps.
OKTO PSA in a few facts
Clients, sites, contacts, opportunities and quotes in the same software as tickets, projects, invoices with GST and QST, and HR. Hosted in Quebec, one dedicated database per client, support in French and English and English. The CRM can be used on its own. Details on the security and hosting page.
See it before you decide
The interactive demo shows the software with fictional data. If you switch tools, moving your data over is done by the OKTO team for a fixed fee quoted in advance.
What this guide does not measure
We did not test any of the competing tools. The table reports what each vendor writes on its own site, nothing more. For support quality or ease of use, ask for a trial and talk to a customer.
Frequent questions
The questions we get asked
Your question is not here?
Write to us. A person in Trois-Rivières answers, within one business day.
Ask your questionNo CRM is best for everyone. A self-employed worker is well served by a Quebec tool at $10 or $20 a month. A sales team looks at HubSpot, Pipedrive or Salesforce. A service business that wants clients tied to tickets and invoicing looks at OKTO PSA, at $300 a month for up to 10 users.
Yes. Among those we read in October 2026: Logicake, L’AssisTemps in Granby, toncrm in Shawinigan and OKTO PSA in Trois-Rivières, whose CRM sits with the service desk and invoicing. Octopus, also from Quebec, is IT service management software rather than a sales CRM. Each one targets a different kind of business.
It depends on the need. A big name offers more integrations and marketing tools. A Quebec CRM more often offers French first, prices in Canadian dollars and support in your time zone. Above all, check where the data is hosted and what the software does after the sale.
Based on vendor sites read on October 2, 2026, from $0 for a free tier to more than US$100 per user per month for the advanced editions of the big names. OKTO PSA costs $300 a month for up to 10 users, $550 for 11 to 20 and $700 for 21 to 30, in Canadian dollars before taxes.
Often yes, at first. Logicake, HubSpot and Zoho CRM each show a free tier, limited to one, two or three users depending on the vendor. The limit shows when the team grows or when the CRM has to connect to quotes, projects and invoices. That is the time to compare paid prices.
Your language obligations come from the Charter of the French Language: have them confirmed by your advisor, as this guide is not legal advice. In practice, look beyond the language of the website. Ask to see the interface, the document templates and the support in French. OKTO PSA is French by default, with English at parity.
No. OKTO PSA produces quotes and invoices with GST and QST, then exports to your accounting, including through QuickBooks sync. It replaces neither accounting software nor payroll software. Your accountant keeps their tools, and you stop retyping invoices by hand.
Not sure it is for you? Ask us.
Tell us how many you are and what you sell. If a $10 contact book is enough, we will say so, and tell you which one to look at.